Shipping & Delivery Information

At Restora Recovery, we aim to make your delivery experience smooth, simple, and stress-free. Here’s everything you need to know about how we get your order to you.

Delivery Area

We deliver anywhere in the UK mainland.

Please Note: Additional charges may apply for offshore domestic regions and remote areas, including:

  • Channel Islands

  • Isle of Wight

  • Isle of Man

  • Scilly Isles

  • Scottish Highlands & Islands

  • Northern Ireland

If your address is outside the UK mainland, please contact us for a delivery quote:

  • Email: support@restora-recovery.com

Delivery Costs

  • Free shipping on all UK mainland orders.

  • No hidden fees: All costs are clearly displayed at checkout.

For international orders, shipping fees will vary depending on destination and weight.

Order Processing

  • Fast Dispatch: Orders are processed and dispatched within 1–2 business days, Monday to Friday.

  • Last Order Time: 1700 (GMT) – orders placed after this time are processed the next business day.

  • Weekend Orders: Orders placed on weekends are processed the following business day.

Delivery Time

  • Estimated Delivery: 3-5 business days.

  • Business Days: Deliveries occur Monday through Friday.

Please note: Delivery times are estimates and may vary due to external factors such as weather or transport delays.

How We Deliver Your Order

We take care to ensure your order arrives fast, secure, and reliably. Orders are:

  • Labelled and packed for you

  • Dispatched using the fastest, safest method available

  • Deliveries generally occur Monday to Friday.

  • Once your payment is processed, you’ll receive a dispatch notification with tracking details.

  • Selecting a specific courier is not currently an option, but we always choose the most reliable method.

Tracking Your Order

  • After purchase, you’ll receive an email with your tracking information, including the courier name and tracking number.

  • Any questions? Our support team is here to help.

Partial or Multiple Deliveries

  • If your order ships in multiple boxes, they may arrive on separate days.

  • Missing part of your order? Please contact us:

    • Email: support@restora-recovery.com

Delivery Delays

  • Delays between carrier scans are normal.

  • If more than 6 calendar days pass since the last tracking update, reach out to us, and we’ll check the status with the courier.

Damaged or Defective Items

We understand how frustrating damaged or defective items can be. Please report any issues within 14 days of delivery. We may ask for photos of the damage or for the item to be returned to resolve the issue.

Need Help?

If you have any other questions, our team is always happy to assist:

Website Name: www.restora-recovery.com
Company Name: Restora Recovery Ltd
Company Number: SC860234
Address: 2 West Stewart St, ML3 9AJ, Scotland
Email: support@restora-recovery.com

Customer Service Hours:

  • Available 24 hours, 7 days per week.

We aim to respond within 2 hours.

Please Note: Our office address is for mailing purposes only. Do not send returns there—we will provide the correct return address once your return has been approved.