Frequently Asked Questions (FAQ)

Orders & Shipping

Q: Do you ship to my location?
A: We deliver anywhere in the UK mainland. For offshore or remote areas (Channel Islands, Isle of Man, Scottish Highlands, Northern Ireland), additional charges may apply. For international orders, please contact us for a shipping quote.

Q: How long will it take to receive my order?
A: Orders are typically dispatched within 1–2 business days. Estimated delivery is 3-5 business days for UK mainland orders. Please note that delivery times are estimates and may vary due to external factors.

Q: Do you offer tracking?
A: Yes! Once your order is dispatched, you’ll receive an email with your tracking details. If you have any questions about tracking, our team is here to help.

Returns & Refunds

Q: Can I return my order?
A: You can request a return within 30 days of delivery. Items must be in their original, unopened packaging. Opened or used supplements cannot be returned for hygiene reasons. Please contact us first at support@restora-recovery.com for approval and the correct return address.

Q: How long does a refund take?
A: Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days, depending on your bank or card provider.

Q: What if my order arrives damaged or defective?
A: Contact us within 30 days of delivery with photos of the damage. We may ask for the original item to be returned and will issue a replacement or refund as appropriate.

Products & Usage

Q: Are your supplements safe?
A: Yes! Our supplements are made to support recovery and are designed to complement sauna and steam room therapies. While we focus on quality and effectiveness, our products are not intended to diagnose, treat, or cure medical conditions.

Q: Can I take your supplements with other medications?
A: We recommend consulting your doctor before taking any supplements alongside prescription medications. Your health and safety come first!

Account & Payments

Q: How can I pay for my order?
A: We accept all major credit/debit cards and other payment methods available at checkout. Your payment information is processed securely via our payment provider.

Q: Can I update my order after it’s been placed?
A: Once an order is placed, we aim to process it quickly. Contact us immediately at support@restora-recovery.com if you need to make changes, and we’ll do our best to help.

Contact & Support

Q: How can I contact you?
A: You can reach us 24/7 via:

We aim to respond within 2 hours.